Troubleshooting > Redistributing toner

Redistributing toner

When the toner cartridge is near the end of its life:

  • White streaks or light printing occurs.

  • Toner low related message appears on the display.

  • The status LED blinks red.

If this happens, you can temporarily improve print quality by redistributing the remaining toner in the cartridge. In some cases, white streaks or light printing will still occur even after you have redistributed the toner.

Redistributing toner

  1. Open the front door.

    [Note]

    Toner particles can be released inside the machine but it does not mean the machine is damaged. Contact a service representative when print quality problems occur.

  2. Pull the corresponding toner cartridge out from the machine.

  3. Thoroughly shake the cartridge five or six times to distribute the toner evenly inside the cartridge.

    [Note]

    If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into fabric.

  4. Hold the toner cartridge and align it with the corresponding slot inside the machine. Insert it back into its slot until it locks in place.

  5. Close the front door. Ensure that the door is securely closed.

    [Note]

    If the front door is not completely closed, the machine will not operate.